Customer Care Technician


June 17, 2020

Homes By DeSantis is expanding! We are looking for a highly skilled and personable Service Technicians with strong work ethics that can meet tight timelines and interact with homeowners/trades.

KEY RESPONSIBILITIES:
• Must be knowledgeable about every aspect of new home construction

• Previous experience working for a home builder is a MUST 

• Must be multi-talented to perform minor repairs of any nature thereby avoiding costly PO’s to sub-trades 

• Must have strong trouble-shooting skills related to the structure/building components 

• Must possess/display a confident, approachable and respectable appearance 

• Conduct P.D.I. inspections/orientations with purchasers 

• Conduct internal inspection of units prior to P.D.I. and report any deficiencies to Service Manager 

• Assess and/or assign deficiencies to applicable trades or staff 

• Complete 30 day and year-end service request list in appropriate time-frame 

• Be available for after-hours emergency calls 

• Provide exceptional service to ensure a positive experience for every purchaser 

• Must be familiar with all Tarion guidelines and strive to exceed them whenever possible 

• Inform and educate purchasers on their new home and the systems within their unit 

• Must be self-motivated and able to work efficiently with minimal supervision 

• Must have team mentality and work well with all Trade partners and staff 

• Represent Homes by DeSantis in a helpful and positive manner 

• Complete any “in house” repairs (i.e. head office, sales office, etc.)
Interested candidates can send their resume along with salary expectations to: jobs@homesbydesantis.com